When I try to login I get a message saying someone is already logged in with my User ID. What should I do?

This often occurs when a past user session is still “hanging” in your browser (caused by closing your browser without logging out of PartsBase).  Most often, this situation will resolve itself by simply waiting ten minutes and then logging in. You may also contact PartsBase Customer Service at service@partsbase.com or 561-953-0700.

How do I load my inventory and in what format?

Immediately after logging into the service you will find yourself at our Main Part Search page. At the top is an icon that says “Submit Inventory”. Click on that. You can now browse the files on your hard drive or network for Excel, Text, CSV, or other commonly accepted data files containing your inventory. Once the file is selected click on “Submit”.

Once I have submitted my inventory file, how long will it take before it appears on the site?

The first time you submit your file it may take up to 72 hours to process.After that, your inventory can be processed in four to eight hours if you submit the file online in the same format as your first file.

How do I add additional users to my account?

Please email service@partsbase.com or call your Customer Service Representative at 561-953-0700.

How can I change my company’s contact information?

Only Account Administrators can alter this information.If you are an Administrator on your account you can change your company’s contact information by clicking on “Manage Sites” on the navigation bar to the left under “My PartsBase”.

What does my membership include?

PartsBase offers different levels of service, or types of memberships.To determine which level of service you purchased and what is included please contact PartsBase Customer Service at 561-953-0700 or service@partsbase.com

How do I change my user ID and password?

Once logged in, clicking on YOUR NAME, or the USER ID YOU ARE LOGGED IN UNDER on the left navigation bar will take you to a screen allowing you to change your User ID and password.

I forgot my User ID and/or password.Where can I obtain them?

Click here, enter your email address, and wait a few minutes. Your User ID and password will be emailed to the address we have on file for you.

I only have some surplus inventory.  Will I be charged to list that?

No, unless you have a Limited Access Membership.

How do I run a search for multiple part numbers at the same time?

If you do not have our Batch Search Service, you can enter up to twenty part numbers in the part search box (part numbers should be on separate lines).If you have Batch Search Service, click on “Batch Search” in the navigation to the left and upload an Excel file containing the list of parts.

Will I be charged based on the amount of inventory I want to list?

No.Memberships are sold annually and not based on the quantity of inventory you list.

Will I be charged based on the number of searches I run?

No.Most memberships come with unlimited searching.Some memberships come with only 100 successful part searches but once you run out of them you won’t be able to search anymore.

Where does the Government Logistics Data come from and how often is it updated?

This data is compiled from raw data received from dozens of government agencies.The information is updated at least quarterly.

How do I run a wildcard search?

A wildcard search can be performed by placing an asterisk before or after characters in the part number you are searching.Wildcard searches cannot be performed when using cross referencing or searching more than one part at a time.

Can PartsBase assist me if I have not received a part I ordered and paid for?

No.  PartsBase operates as a neutral third party and electively does not become involved in the transaction itself. Please refer to PartsBase’s Terms and Conditions of Use for more information.

Can PartsBase assist me if I have not received payment for a part I delivered?

No.  PartsBase operates as a neutral third party and electively does not become involved in the transaction itself. Please refer to PartsBase’s Terms and Conditions of Use for more information.

How do I add information to my inventory listings beyond the standard data, description, part number, etc. fields?

This information should be entered into the “Special Instructions” section under Seller Tools on the navigation bar to the left of the screen.

What should I do if I cannot find a part I am looking for?

First, try running a wildcard search (see two questions above).Next, follow the prompts to list your part on our “Parts Wanted” list when no vendor results come back.Listing on this service will bring the part to you, instead of sending you halfway around the world looking for it.

How does PartsBase ensure that inventory listings on the service are accurate?

PartsBase lists all inventory by Date Stamp, or the time when the vendor last told us the item was in stock.Should you become aware of inventory listed on PartsBase that is not available, please contact us by emailing service@partsbase.com